Privacy
Privacy policy
This policy explains what Hylium AI collects through this website, why we use it, and the choices available to you.The short version
Hylium AI collects the information you choose to send through our call request form, the information needed to respond when you call us, and limited technical data needed to keep the site secure and working. We do not sell personal information. Cloudflare provides cookie-free traffic and performance measurement. Google Analytics loads only if you choose “Allow analytics.” We do not use advertising cookies.
Information we collect
When you request a call
We collect your name, work email, optional phone number, clinic name, the inquiry gap you describe, and any estimates you choose to share about missed inquiries or patient value.
When you call us
Our phone and voice service providers may process your phone number, call audio, a transcript, and the information you choose to share so the receptionist can answer and route your request.
When you use the site
Our hosting and security providers may process basic technical information such as IP address, browser type, request time, page path, referrer, device type, performance timing, and security signals. We use essential browser storage to remember your analytics choice.
How we use information
- Respond to your inquiry and arrange a call.
- Understand your clinic’s needs and prepare for the conversation.
- Operate, secure, troubleshoot, and improve the website and inquiry path.
- Prevent spam, fraud, abuse, and other harmful activity.
- Meet legal obligations and protect our rights.
Where information goes
Cloudflare hosts and protects this website. GoHighLevel receives call request details so the Hylium AI team can respond and keep the conversation organized. Phone and voice providers process calls placed to our AI receptionist. Other service providers may process information only as needed to support these functions or comply with law.
Cloudflare also provides privacy-preserving website traffic and performance measurement. Google processes website analytics only when you allow it through the cookie choices.
We may also disclose information when required by law, to protect people or our services, or as part of a business transaction subject to appropriate safeguards.
Health information
This website and its call request form are for business inquiries. Do not submit patient names, medical details, protected health information, or anything needed for urgent care. Hylium AI is not a medical provider and this website is not a patient-care channel.
Retention and security
We keep information only as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and service security. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
Depending on where you live, you may be able to ask for access, correction, deletion, or a copy of personal information connected to you. You may also ask us to stop contacting you. Use our call request form and begin the inquiry description with “Privacy request,” or call our AI receptionist. We may need to verify your identity before completing a request.
Children and changes
This business website is not directed to children under 18. We may update this policy as our services or legal obligations change. The date at the top shows the latest revision.