For peptide clinics above $50K/month
Answer the calls
your front desk can’t.
Hylium AI is an AI receptionist for peptide clinics. It answers routine questions, captures consultation requests, and passes calls to your staff when they need a person.
“Can I book a consultation?”
The receptionist collects the request and explains your clinic’s booking process.
Your team approves the conversation before launch.
How it works
Routine questions.
Consultation requests.
Use the receptionist for busy periods, after hours, or both. We agree on the coverage and call routing with your clinic.
- Routine questions
- Hours, location, services, and the consultation process, using information your team has approved.
- New consultation requests
- Ask your intake questions, collect contact details, and explain how the clinic will confirm a time.
- Calls that need staff
- Pass along the reason for the call and the agreed next action. Use a callback path when staff are unavailable.
- Clinical questions
- Treatment recommendations, medical advice, and clinical decisions stay with qualified staff. The receptionist handles administrative inquiries.
Patient path
When someone calls
after closing.
A consultation request is a common starting point. Here’s the call flow we would agree with your clinic.
Answer the inquiry
The caller asks about a consultation. The receptionist explains the process using your approved information.
Capture the request
It asks the intake questions you selected and records how the caller wants to be contacted.
Send it to your team
Staff receive the request and call context, then confirm a time. Medical questions go to the appropriate person.
Setup
From your current
phone setup to launch.
Your clinic supplies the information and approves the conversation. Hylium configures the receptionist and tests it with your team.
What goes into the priceReview your calls
We look at when calls go unanswered, what people ask, and how your team follows up.
Write and test the conversation
You approve the answers and intake questions. We test routine requests, unclear answers, and staff transfers together.
Start with agreed coverage
Choose the hours and call types to cover. Your staff know which requests they receive and how to take over.
Review and adjust
Check conversations and consultation requests with your team. Update the answers and routing as the clinic changes.
Measurement
What to review
after launch.
Agree on a starting point and review period. Track answered calls, consultation requests, confirmed bookings, and staff follow-up separately.
- Coverage
- Which calls were answered during the hours you selected? Which still needed a callback?
- Consultations
- How many requests became confirmed appointments? Count a booking only when your scheduling record confirms it.
- Staff follow-up
- Did requests reach the right person with enough information to respond?
Have a missed-call problem to work through?
Book a callBook a call
Book a call with the Hylium AI team.
Tell us when calls go unanswered and how your team handles them now. We’ll review your request and contact you to arrange a time.